Privacy Policy

Who we are

Newys Removals LTD is a UK removals and waste removal business based between Birmingham and Worcestershire. You can contact us by phone on 07818 285755 or by email at newysremovals@gmail.com.

What we collect

We collect only the information we need to give you a quote and carry out the work:

• Contact form: name, phone number, email address, postcode, the service you need and any message you send us.
• WhatsApp or text: photos of the job, your message and any contact details you choose to share.
• Job records: collection and delivery addresses, job details and payment information needed to complete the work.

Why we collect it

We use your information to provide accurate quotes, arrange and carry out removals or waste collections, and keep you updated. Our lawful basis for processing is:

• Legitimate interest — to respond to your enquiry, provide a quote and complete the work you asked us to do.
• Consent — where you tick the consent box on our contact form to agree that we may contact you about your enquiry. You can withdraw this consent at any time.

How long we keep your data

We keep enquiry details for up to 12 months if the work does not go ahead. For completed jobs we keep records for up to 6 years for tax, insurance and waste carrier duty of care purposes. After that, your data is securely deleted.

Who we share it with

We do not sell your data. We only share it when necessary to complete the work, for example with recycling centres or disposal facilities for waste jobs, or with our insurers if a claim arises.

Cookies and Google Analytics

We use Google Analytics to understand how visitors find and use our website, so we can improve it. Analytics cookies are only set if you click “Accept” on our cookie banner. If you decline, no analytics scripts are loaded and no analytics cookies are set.

Where you accept, Google Analytics may collect:

• Pages you visit on this site and how long you spend on them
• How you arrived here, for example a search engine, social media or a direct link
• Your approximate location (town or region, based on a truncated IP address)
• Your device type, browser and screen size

This data is anonymous and aggregated — it does not tell us who you are, and we never use it to identify individuals. Google acts as our data processor and may store this data outside the UK; see Google's Privacy Policy.

How to opt out: clear this site's cookies and site data in your browser settings, then choose “Decline” when the cookie banner reappears. You can also install the Google Analytics Opt-out Browser Add-on, or block cookies for this site in your browser or device settings.

Your rights

Under UK GDPR and the Data Protection Act 2018 you have the right to access, correct or delete the personal information we hold about you. You can also object to or restrict how we use your data. To make a request, email newysremovals@gmail.com or call 07818 285755.

For more information about your data protection rights, visit the Information Commissioner's Office (ICO) website.